What should I expect while in Singapore?
Most private hospitals in Singapore are situated in the Orchard Road area which contains many 5-star hotels. However, these tend to be expensive and many of our patients choose to stay at non-central hotels during their recovery.
Singapore is a very small country and most places are accessible by public transportation (taxis and subways) that is very safe and efficient; you are never far from your destination.
We would be happy to provide you several hotel options based on your budget and proximity to your chosen hospital. Increasingly, many of our clients are also turning to https://www.airbnb.com.sg or https://www.roomorama.com for non-hotel options.
In addition, our clients benefit from Ulink’s preferred rates with select hotels, and car transfers provided by our own team of limousines and drivers.BACK TO TOP
Most doctors in Singapore are fluent in English, Chinese and Bahasa. Further, Ulink can provide translators fluent in Arabic, Russian, Burmese, Vietnamese, and Cambodian.
We know that communication is not just about language, but also about asking the right questions regarding your condition and asking follow-up questions that are critical to your recovery. This is where we use our experience to set up the right dialogue between the patient and the attending physician.
Upon the patient's return home, Ulink can assist in setting up the communication between his Singapore specialist and the home country doctor. This is important to ensure effective continuation of care.BACK TO TOP
Foreign insurers normally cover medical bills either on a 1) reimbursement (pay-and-claim) basis, or 2) cash-less basis.
Please check with your insurer on the coverage method, as it depends on insurer and policy.
1) Reimbursement basis. The patient first pays out of his own pocket, then submits the invoices to the insurer for reimbursement. In this scenario, our client benefits from Ulink’s assistance to obtaining the required medical report and doctor' letters to support their insurance claims.
Many patients prefer to check with their insurer beforehand if their treatment is claimable. For this, Ulink will help to obtain a pre-treatment quotation from the clinic or any other information that the insurer would require to make its assessment.
2) Cash-less basis. The insurer upon assessment that the treatment is coverable, may choose to issue a letter of guarantee (LOG) directly or authorize Ulink to issue an LOG on its behalf to the healthcare provider. The patient then receives treatment without having to pay first from his own pocket. In this scenario, our clients benefit from Ulink’s assistance in submitting a pre-treatment quotation and treatment plan to the insurer to conduct their pre-assessment.BACK TO TOP
If their conditions permit, many of our clients choose to do some sightseeing during their recovery in Singapore. Singapore has perennially been one of the most popular tourist destinations in Asia. Embark on a tour of the nation’s most beloved food haunts, admire 250,000 rare plants and stroll among 16-storey-high super trees at Gardens by the Bay, get up close and personal with giant pandas at the River Safari, go for a swim while enjoying the view of the skyline at Marina Bay Sands, or visit the casino and wonderful beaches at Resort World Sentosa.
To find out more visit Singapore Tourism
Some of our clients prefer to explore Singapore in a free-and-easy manner given the safe and convenient public transportation. Alternatively, we also provide itineraries for any budget through our partnership with established tour providers in Singapore.
Conversely, many of our patients schedule their elective treatment – e.g. dental, dermatological, ENT, etc. – to coincide with trips to Singapore to attend specific events held during the year, for example:
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We know, given our experience, that all travel for medical treatment involves worry and hassle.
Things are made worse when the patient is unfamiliar with Singapore or doesn’t know anyone here. However, rest assured all that the positives that you have heard about Singapore is true: we are a very safe and orderly nation – great for first time visitors or families. Singapore is sunny all year round and English is widely spoken.
To find out what many others think of Singapore, please visit Tourist reviews of Singapore
Despite Singapore being very safe and having good public transportation, many of our clients benefit from having Ulink as their guide and advocate in Singapore. For example, Ulink has, in the past, helped to:
- Recommend a good Vietnamese restaurant to a patient from the US
- Look through a hospital invoice (to ensure that the charges are reasonable and customary) for a patient from Indonesia
- Speak to the doctor on a Cambodian patient’s behalf when she was uncomfortable asking the questions herself.
Many patients have commented that it is like having a friend or relative based in Singapore that they can rely on.BACK TO TOP
All medical service providers in Singapore accept payment by cash or credit. However, some of our patients would like their treatment to be covered by their insurer. Depending on the policy coverage, this can be done either on a pay-and-claim basis or pre-approved cash-less basis.
All the hospitals in Singapore also require a deposit prior to admission for in-patient treatment. Depending on the type of treatment this can be significant. It is therefore important to make prior preparations. For example, at the Parkway hospitals, the deposit for admission into the intensive care unit (ICU) is S$40,000 equivalent to US$32,000.
Lastly, Ulink is able to issue letters of guarantee (LOG) for a patient to receive medical treatment on a cash-less basis at any of the healthcare providers in Singapore. However, this is conditioned upon Ulink receiving pre-authorization and guarantee of payment from the patient’s employer or insurer.BACK TO TOP
Ulink is committed to your continuation of care.
If you're concerned about:
- What if I have complications?
- What if I have more questions for my Singapore doctor?
- What if I need more medicines?
- What if my insurer needs a copy of my medical report?
- What if I have questions about my hospital bills?
Click here to find out more!BACK TO TOP